My Cart

Close

FAQ's

  1. What Countries does Parvenu Deliver to?
Here at Parvenu, it is our company’s mission to make things as simple and accessible as possible in assuring our customer’s benefit. Therefore, we provide flat fee shipping to over 100 countries, taking care of all taxes and shipping costs. 
If we do not currently do not ship to your country, you will be notified at checkout. If you have any questions or concerns, please don't hesitate to contact us.  
 
  1. How can I track my delivery? 
After completing the standard checkout procedure and finalizing your purchase, a confirmation email will be sent to the email you provided or the one associated with your account. This email will contain a tracking number specific to your order.
From here you can follow your package as it leaves from our hands to yours.
If you have any other questions regarding this process, feel free to send us an inquiry by using the “Contact Us” tab in the footers below.
 
  1. What’s the best way to report a problem?
Your satisfaction is our main concern, and having any issues with the functioning of our website or the service you received must be brought to our attention.
To report a problem that you experienced while using our site or its services, click on the “Contact Us” tab at the footer of any page of our site, or through this link here. 
Thank you for reporting any problems that you may have experienced while using our services. We can assure you that your problem will receive our immediate attention and we will be quick to resolve the situation to the best of our ability!
 
  1. What are the terms and procedures for returning a product?
At Parvenu we want you to be delighted every time you shop with us. Occasionally however, we know you may want to return items. To read more about our Returns Policy please click here (link to terms) or feel free to contact us at support@parvenu.london
 
  1. How secure is my information when making purchases? 
We take the security and privacy of our customers very seriously, and any information given to us, by you, is maintained safely with the highest level of security. Shopify uses high-level SSL encryption technology – the most advanced technology around and currently available for all online transactions being made through our domain. If you want to read and learn more about the Private Policy and Data Security Shopify provides for you, you can do so here.
 
  1. When will my card be charged?
Depending on the type of order you've placed with us, your card may be charged at different times. For products purchased while on "Pre-Order", your card will be charged after authorization of appropriate funds have been confirmed from your bank. Purchasing a "Pre-Order Product" is paying up front to reserve said product before being normally available. 
In regards to a readily available product, you’ll only be charged when your order is finalized and sent out. Once ‘confirm payment’ is clicked on the final check out page, your credit/debit card is authorized and analyzed for the correct details and checking of sufficient available funds. They do not send this money to us until the package is finalized and sent out on its way to your provided address. 
Please be aware that the canceling of any order before being shipped may take some time for your bank or credit card company to return the appropriate funds to your account. This is not a maneuver by our party for personal gain, just standard procedure.  
 
  1. How do customers stay up to date with Parvenu news?
 Keeping you in the loop for the latest company happenings and new product releases is a priority for us here at Parvenu. To get information on our company events, subscribe to our newsletter via email at the bottom of the page.
  

Hello You!

Join our mailing list